RMA · Firmware · Production assist
Technical Support
Submit a support request with serials and symptoms—or call for urgent production outages. NTS keeps escalation paths accountable after integration handoff.
Support
Accountable help after handoff
For urgent production outages, call the toll-free line. For RMA, firmware, and configuration questions, use the form below.
Support cards summarize common paths—then submit a ticket so engineering can respond with context.
Procurement context
Technical Support: what buyers should know
Useful facts for architects, contracting officers, and program teams evaluating NTS.
New Tech Solutions (RackmountNTS) engineers, stages, and supports enterprise servers, GPU AI platforms, storage, and integrated racks from Fremont, California. Configurations are engineer-to-order with burn-in evidence and serial-tracked acceptance.
Quotes can align to SEWP V, ITES-4H, GSA MAS, and SLED cooperatives when your SOW and vehicle allow. Tell us workload, form factor, and timeline—we return a validated BOM and procurement path rather than a parts list alone.
Support paths
How we can help
RMA, firmware, sales handoff, and knowledge resources—then submit the form below.
- Serial numbers
- Order/quote ref
- Clear repro
- FRU tracking
- Advanced replace options
- Manifest updates
- How-to articles
- Best practices
- Self-serve
- BOM design
- Vehicle selection
- SOW scope
Frequently asked questions
Use Technical Support with serial numbers, failure symptoms, and site contacts - sales quotes are a different path. NTS stages and validates configurations in Fremont and can align quotes to SEWP V, ITES-4H, GSA, or SLED vehicles when your program requires them.
- /support
- Have contract/SOW handy
Entitlement follows your warranty tier; advanced replacement options are quoted with the system when needed. NTS stages and validates configurations in Fremont and can align quotes to SEWP V, ITES-4H, GSA, or SLED vehicles when your program requires them.
- Serial-tracked FRUs
- Packaging guidance provided
Yes - ship baselines are recorded; updates are coordinated to avoid blind flashes on production racks. NTS stages and validates configurations in Fremont and can align quotes to SEWP V, ITES-4H, GSA, or SLED vehicles when your program requires them.
- Air-gap media possible
- Change windows
New capacity and architecture → NTS stages and validates configurations in Fremont and can align quotes to SEWP V, ITES-4H, GSA, or SLED vehicles when your program requires them.
- sales/contactus.
Submit a support request
Submit a support requestInclude your order or quote reference, serial numbers, and a clear description of the issue. For urgent production outages, call the numbers at right.
