FAQ & help center
Answers for federal, SLED, and enterprise buyers
Procurement, product, and support answers from the team that builds and ships your systems—SEWP V, CIO-CS, ITES-4H, GSA MAS, and SLED cooperatives.
Help center
One FAQ hub for procurement, products, and support
This hub gathers the questions buyers ask most—contract vehicle selection, GPU and AI infrastructure sizing, integration and logistics, and post-award support—answered by the NTS contracts and engineering teams.
Start with a topic card below, search every published Q&A in the knowledge base, or jump straight to a contract vehicle page for scope, eligibility, and quoting guidance.
Browse topics
FAQ topics & resources
Grouped questions for procurement, products, logistics, and support—each card opens the full resource.
- SEWP V · CIO-CS · ITES-4H
- GSA MAS & SLED co-ops
- CLIN-aligned quotes
- All FAQs, one index
- Search & filters
- Always current
- Rackmount & GPU lines
- Configuration options
- Spec guidance
- RMA process
- Firmware & drivers
- Lifecycle support
- Crated rack shipping
- Delivery timelines
- Return policy
- Training vs inference
- Power & cooling
- Cluster sizing
- Cluster architecture
- Liquid cooling
- Deployment planning
- Architecture review
- Vehicle-aligned quotes
- Direct engineer access
Frequently asked questions
NASA SEWP V is optimized for product-based IT commodities, cloud subscriptions, and associated installation services using a streamlined catalog-based RFQ process. NIH CIO-CS is designed for broader solutions that combine managed services, cloud hosting, and complex engineering support under a single task order. NTS is a prime on both vehicles, allowing agencies to select based on whether their requirement is primarily product-focused or service-heavy.
High-density GPU servers and AI infrastructure are best acquired through NASA SEWP V or Army ITES-4H for defense agencies. These vehicles support rapid configuration of specialized hardware, power distribution units, and liquid cooling systems under standard hardware CLINs. NTS can assist with pre-sales engineering and quote generation to ensure all components are bundled correctly for a single award.
Agencies can utilize GSA Multiple Award Schedule (MAS) Category 54151S for Information Technology Professional Services alongside hardware and software Special Item Numbers (SINs) to build a comprehensive ZTNA solution. This structure allows the integration of identity management, microsegmentation software, and engineering labor under a single BPA or task order. NTS provides compliant quotes mapping these diverse components to the appropriate GSA SINs.
State, local, and education (SLED) entities can access pre-negotiated pricing through cooperative purchasing programs like OMNIA Partners, NASPO ValuePoint, TIPS, and Texas DIR rather than federal GWACs. These SLED vehicles satisfy local competitive bidding requirements while accelerating the procurement of networking, storage, and client computing hardware. NTS holds prime contracts across these major SLED cooperatives to streamline regional acquisitions.
