Shipping & returns
Freight, delivery, and return paths for NTS systems
Domestic and federal delivery options, rack-aware freight handling, and return policies for IT hardware orders from New Tech Solutions.
Logistics
Delivery and returns sized to servers, GPU racks, and federal programs
NTS ships engineer-to-order servers, GPU systems, and storage from Fremont, CA. Freight method, liftgate, and white-glove options depend on chassis weight, rack height, and site access.
Federal and SLED programs often require serial manifests, packing lists tied to CLIN lines, and coordinated delivery windows—NTS documents those with the quote and integration SOW when L11/L12 is in scope.
Returns and exchanges require an RMA before freight is booked. Unauthorized returns may be refused or delayed at receiving.
Procurement context
NTS Logistics · Shipping & Returns: what buyers should know
Useful facts for architects, contracting officers, and program teams evaluating NTS.
New Tech Solutions (RackmountNTS) engineers, stages, and supports enterprise servers, GPU AI platforms, storage, and integrated racks from Fremont, California. Configurations are engineer-to-order with burn-in evidence and serial-tracked acceptance.
Quotes can align to SEWP V, ITES-4H, GSA MAS, and SLED cooperatives when your SOW and vehicle allow. Tell us workload, form factor, and timeline—we return a validated BOM and procurement path rather than a parts list alone.
Logistics paths
Shipping, returns, staging, and support
Choose a path below for freight guidance, RMA, rack delivery, or procurement questions.
- Weight & access driven
- Tracking on request
- Quote-time lead times
- CLIN-aware packing
- Secure logistics
- Site coordination
- Elevation packages
- Tamper-evident options
- On-site rack-stack
- RMA before freight
- FRU tracking
- Entitlement aligned
- Damage documentation
- Serial verification
- Escalation paths
- Contracts Q&A
- Logistics topics
- Knowledge base
- Coverage windows
- Advance replace options
- Support handoff
- Quote reference
- Site access notes
- Freight preference
Frequently asked questions
Most systems ship freight from Fremont, CA. Method (LTL, FTL, white-glove) depends on weight, rack height, and site access. Lead times and carrier options are confirmed on the quote.
- Rack-aware packaging
- Tracking available
- Liftgate/white-glove when needed
Yes. Packing lists, serial manifests, and delivery windows can align to SEWP V, ITES-4H, GSA MAS, and cooperative orders. Integration SOWs can include on-site rack-stack when awarded.
- CLIN-aligned documentation
- Secure logistics options
- Site coordination
Request an RMA through Support before returning any hardware. Include order/quote reference, serial numbers, and reason. Unauthorized returns may be refused at receiving. NTS stages and validates configurations in Fremont and can align quotes to SEWP V, ITES-4H, GSA, or SLED vehicles when your program requires them.
- RMA required first
- Original packaging when possible
- Entitlement governs eligibility
Note damage on the carrier BOL when possible, photograph packaging and hardware, and open a Support ticket with the packing list and serials so NTS can start a claim and replacement path.
- Document at delivery
- Keep packaging
- Ticket with photos + serials
