Product warranty & support
Warranty, RMA, and post-sales engineering
Warranty terms, return merchandise authorization, and lifecycle support for servers, GPU systems, and storage from New Tech Solutions.
Warranty
Coverage that matches NTS engineer-to-order builds
NTS warranty coverage applies to Elite platforms and validated configurations shipped from Fremont. Entitlement windows and advance-replace options are confirmed on the quote and packing list.
RMA is required before returning any hardware. Include order or quote reference, serial numbers, and a clear failure description so engineering can route FRUs correctly.
For urgent production outages, contact Support immediately. Warranty does not replace architecture review for expansion SKUs or third-party gear outside the agreed BOM.
Procurement context
NTS · Warranty & post-sales support: what buyers should know
Useful facts for architects, contracting officers, and program teams evaluating NTS.
New Tech Solutions (RackmountNTS) engineers, stages, and supports enterprise servers, GPU AI platforms, storage, and integrated racks from Fremont, California. Configurations are engineer-to-order with burn-in evidence and serial-tracked acceptance.
Quotes can align to SEWP V, ITES-4H, GSA MAS, and SLED cooperatives when your SOW and vehicle allow. Tell us workload, form factor, and timeline—we return a validated BOM and procurement path rather than a parts list alone.
Support paths
Warranty, RMA, logistics, and help
Open a ticket, start an RMA, or continue into shipping, FAQ, and contract questions.
- Serial numbers
- Order / quote ref
- Clear repro
- RMA before freight
- FRU tracking
- Advance replace options
- Freight options
- Manifests
- Damage claims path
- GPU systems
- Enterprise servers
- Storage heads
- Soak records
- Firmware baseline
- Serial manifests
- Contracts Q&A
- Support topics
- Knowledge base
- SEWP V / ITES-4H
- GSA & SLED
- CLIN packaging
- Coverage windows
- Advance replace
- Escalation
Frequently asked questions
Warranty covers defects in materials and workmanship on NTS-quoted Elite platforms and validated configurations for the entitlement window stated on the quote and packing list. Consumables and customer-caused damage are typically excluded.
- Quote states the window
- Validated BOM configs
- Exclusions listed at award
Open a Support request with order/quote reference, serial numbers, and failure details. NTS issues an RMA before any return freight is booked. Unauthorized returns may be refused at receiving.
- Ticket first
- RMA number required
- Keep packaging when possible
Contact Support immediately and mark urgency. Advance-replace options depend on entitlement and part availability; architecture expansions outside the original BOM are quoted separately.
- Call out production impact
- Serials + symptoms
- Advance replace when entitled
Often yes when the vehicle and SOW allow. NTS can structure CLINs so hardware, warranty extensions, and integration stay auditable together on SEWP V, ITES-4H, GSA, or SLED cooperatives.
- Ask at quote
- CLIN packaging
- Same-vehicle preferred
